Refunds & Cancellation

Cancelling

• You can cancel at any time from your account settings, or by emailing support@softvisioncorp.com.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until then.
• We do not charge a cancellation fee, and we do not require notice.
• No further payments are taken once you have cancelled.

Refunds

• Monthly plans. Fees already paid are not refunded, because cancelling leaves the remainder of the month available to you.
• Annual plans. Cancel within 30 days of the start of an annual term for a full refund. After 30 days the term runs to its end and is not refunded pro rata.
• Charged in error. If we billed you for something you did not buy, or billed a plan you had already cancelled, we refund it in full.
• Extended outage. If the Service is unavailable for an extended period through our fault, contact us — we will credit or refund the affected period.
• Usage charges. Conversations already handled are not refundable. If you believe a charge is wrong, tell us and we will check the record with you.

Approved refunds are issued to the original payment method, normally within five to ten business days depending on your bank.

Trials

The free trial requires no card, so there is nothing to refund. A trial stops when its allowance runs out rather than rolling into a paid plan. You will never be charged because a trial ended.

Downgrades

Moving to a smaller plan takes effect at your next renewal, so you keep the allowance you have paid for. Upgrades take effect immediately and are charged pro rata for the remainder of the period.

Your data after cancelling

You can export your conversations, contacts and configuration for 30 days after cancellation. After that we delete or anonymise your data, apart from invoices and records we are required to keep. You can ask us to delete it sooner.

Disputes

If something looks wrong on an invoice, email support@softvisioncorp.com before raising a dispute with your bank. We would rather fix a billing mistake directly, and it is faster for both of us.